Equature™ 911 NextGEN

5 Reasons why Directors in the Emergency Services Sector will NOT improve Dispatch Operations>

• Lack of a 360° communication capture method within the Emergency Center
• Lack of an efficient way to identify dispatcher weaknesses as well as dispatcher motivation and retention.
• No metrics set up to measure quality of service and response times within the dispatch center
• Lack of an Effective Quality Program
• No easy way to share communications with the Prosecutors to improve victim advocacy and offender accountability

Quality Assessment Program

• Metric are defined – Full 360 degree quality program
• Automated software – Capture Data
• Voice, Screens and Assessment all on one screen
• 1-2-3 Grading Scheme
• Objective Assessment Vs Subjective Assessment
• Objective Assessment Vs Subjective Assessment
• Reports and Trending Analysis
• Improved Citizen Satisfaction and Reduced Dispatcher Turnover

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