Equature™ Overview

Equature™ is a powerful Unified Communications Intelligence (UCI) platform that automatically captures and archives Email, Chat, Voice and Web interactions. The Equature ViewPointe web interface puts everything at your fingertips. A major leap in technology, Equature offers fast search, retrieval and analytics. Equature is used in customer service and compliance applications.

Equature 911™

A Windows Based, Multi-Channel Digital Recorder, DSS-Investigator is a multi-channel system used for storage and retrieval of E-911 voice and data recordings. DSS-Investigator was specifically designed as an economical solution where liability recording is required within your organization. Rugged durability, reliability, and functionality were achieved through precision hardware and software integrations. Recordings during surveillance and communications operations are easily and quickly provided to your desktop for immediate review.

Voice is recorded in a compressed format and immediately converts to Nonproprietary. WAV format for playback. "Fast Recall" features allow users to playback recent recordings quickly from an active monitorscreen. During software setup, recording can be configured for starting and stopping recording depending upon a number of triggers, including receiver pick-up, audio activity, DTMF, or by an external program using DSSInvestigator API. Built for ruggedness, reliability, and user-friendly operation, the DSS-Investigator provides a robust recording platform for any Public Safety and rescue environment.

Equature Benefits

• Provides a 360° view of all enterprise communication.
• Identifies unauthorized communication leakage
• Automatically maintains your communication as business records
• Substantially reduce your potential liability
• Comply with SEC, NASD, Sarbanes-Oxley and HIPAA regulations
• Substantially lowers the cost of compliance by automating your processes
• Monitor the quality of communications with your customers
• Automatically communicate corporate policies, and identify violations – before it’s too late
• Protect the integrity, accuracy and authenticity of archived communications – and prove it
• Automate the review process based on your business rules
• Eliminate costly human errors in the archive and production processes
• Ensure quick, reliable location and production of requested communications
• Access your records via the web – anywhere, anytime
• Cost of ownership is less than the potential cost of liability for a single incident

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